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1. To edit the content of booking and reminder messages, go to Business Setup -> Booking and Reminders.  2. Select 'Edit' next to the Se...

SimpleClinic provides ways to personalise booking confirmation messages and reminder messages to patients by merging data into the message, such as the pati...

From Services, you have the ability to control the type of message that gets sent at the time of booking for the client through the CATEGORY.  On this P...

SimpleClinic can do one-way or two-way SMS messaging to patients.  One-way sends notification text messages to clients, but there is no interaction, and...

By default, your account will be set up to use a 'no reply' shared pool number.  SimpleClinic supports three other options for your default S...

This article will list many common reasons for SMS failure or no SMS messages being sent.  1. Message bodies are longer than 1600 characters. Sending le...

Booking confirmation and reminder messages (by SMS and/or email) are linked to Service Categories. Please make sure that when you create a new service, if y...

A common scenario we find is that some patients aren't receiving emails from practitioners relating to their invoice. One way to check if an invoice is ...

There are 3 places you can add your email signature as below.   Images cannot be added to your booking and reminder emails as this will exceed the message...

This article will explain how to automatically send an email to a patient after an appointment to obtain feedback, give extra information or invite them to ...