Our built-in AI scribe, Lumielle, enables consultations to be recorded and automatically converted into clear, structured treatment notes.
During your consultation, our platform will record the audio and generate a transcript. This transcript is then processed by our built-in AI scribe and organised into the custom fields used in your treatment note.
For consultations, ensure that you follow the steps in the below article to configure Lumielle and map your service categories for online appointment types.
There are two different process depending on whether your patient is in person or online via SC meet. For In Person Consultations please click here.
Please note this will not work with Zoom.
On this page:
- Important Information
- AI Scribe Overview
- SC Meet transcription
- Costs
- Demonstration Video
Important Information
- There are two different process depending on whether your patient is in person or online via SC meet.
- For SC Meet transcriptions you can map the service reminder categories to appointment types to get the full range of custom fields from the lumielle config in integrations.
- Lumielle must be connected first and the license agreement accepted.
Helpful Links
SC Meet Transcription
Before following these steps -> Set Custom Fields for SC Meet Transcriptions
Step 1. Start your SC Meet consultation as normal
Step 2. Click Record after confirming your audio is working
Step 3. Your patient will be asked to consent to the recording and has the option to stay or leave the meeting.
Step 4. When the meeting is finished always first select END session, then LEAVE session. Please note you must end the session prior to leaving it to ensure your session is completed and the billing finalised.
Step 5. Once you have ended your video call you will see a notification that a transcription of this meeting will be available in your account once completed. You can close the SC Meet tab and return to your SimpleClinic window.
Lumielle will transcribe your consultation in the background once your call is concluded.
Depending on the length of your telehealth appointment a new treatment note will appear under the patient record Consultation Tab. This can take anywhere between 10 - 20 minutes depending on the length of your consultation.
Step 6. To view access your Treatment Note go to the Patient Record --> Consultation Tab and select view next to your new Treatment note. You can review and edit your treatment note now as required.
Important
- The default Notes and Next Actions fields must be enabled for the AI Scribe to work.
- If you have configured your appointment types to the service categories when connecting Lumielle, the appropriate appointment type template will be applied and AI will attempt to populate them automatically.
Notes and Next Actions fields
You can also:
- View the full transcript using the Lumielle button.
- Download the video recording if needed.
Costs and Billing
Pricing is usage-based and calculated according to the number of tokens used to generate the treatment notes.
Your final invoice will be based on the actual token usage and transcript duration, converted to AUD and inclusive of GST. ( as we prepay tokens in USD)
Estimated Cost: ~ $0.07 AUD per minute
On average, this equates to approximately 7 cents per minute to transcribe your consultation word for word and with AI (aka Lumielle) then summarising the transcript into your chosen Appointment Type under treatment notes.
Example:
A 60-minute consultation would cost approximately $4.20 AUD (incl. GST), subject to token usage and exchange rate variations.
Billing
Initially, usage will be billed in arrears, similar to SMS charges, and invoiced at the start of each month.
In the future, this will transition to a prepaid model, where tokens or account credit can be purchased in advance.