Tyro HealthPoint Payments provide patients with a way to claim for services at the time of their treatment/consultation. Please see the Tyro Health website for more information. 


This will work for eligible Practitioners with health fund provider numbers that can be used through Tyro HealthPoint. Check with your association for more information. 



On this page: 

  • Connect Tyro
  • Set Practitioner Provider Numbers
  • Set Service Item Codes 
  • Process HealthPoint Payments



Connect Tyro


Step 1: From the left hand main menu, select Business Setup -> Integrations -> select Connect under the Tyro option as below. You will be prompted for the API Key obtained from the Tyro Health Dashboard. 




Set Practitioner Provider Numbers


Step 2: From the left hand main menu select Employees Setup -> select the practitioner ->enter the providers numbers in the HealthPoint Provider Numbers section and Employee Details section as below. Please note some provider numbers maybe different for different locations. Contact your association for more information on provider numbers and locations. 


Review these articles for more on Employees Setup.


For practitioners who only work at one location -> add your HealthPoint Provider Number here:


For practitioners who work at more than one location -> add your HealthPoint Provider Numbers here:

 

Please note: If the practitioner is missing a provider number for the location, the claim will not be able to be processed. This will display to the practitioner as below when they try to start the claim.



Set Service Item Codes


Step 3: From the left hand main menu select Services -> select the service -> add the HealthPoint item code in the Invoicing Details as below. These need to be the correct item codes and can't be made up.


Review this article for the full steps on setting up services.




Process HealthPoint Payments


An overview of the process steps below -> Invoice Appt from Diary in SimpleClinic -> Start HealthPoint Claim -> Submit claim -> patient receives SMS link -> patient makes payment -> refresh invoice in SimpleClinic to see payment breakdown.  



Step 4: Select the appointment from the Diary -> from the side task bar select 'Invoice Patient' as below. 

  • The location of this appointment must be the correct location for the claim being made (if more than one location is required). 




Step 5: Ensure all the details on the invoice are correct, e.g. Practitioner Link, Branding, Location, items, discounts and total cost, then Select the 'Start HealthPoint Claim' button in the Payment section as below to open the Tyro Health window. 

  • Please note: The fund will rebate on what the patient paid, not the pre-discount amount.



Step 6: Ensure all the details in the window are correct, e.g. patient details, date of service, consultation name, item code and fee, then select submit to send the payment link to the patient via SMS. 

  • This is provided by Tyro Health not SimpleClinic, depending on whether or not the patient already exists in Tyro they may need to add fund details.
  • Don't change details on the invoiced amounts, otherwise the patient will be under / over charged and the invoice in SimpleClinic will not be updated.
  • Approval is required on the same day of the service, this is a Tyro requirement.







Step 7: The patient will receive an SMS from TyroHealth (not SimpleClinic) that contains a link to confirm and approve the claim and pay any gap. The patient opens the link on their phone and makes payment through Tyro's payment gateway. They need to do the following, below is an example of what it would look like on a iPhone.  


An overview of the patient steps below: Select continue to approve location services to be on (the radius from the provider location is tracked as part of the approval) -> review or enter the membership details -> select continue again to review the details before making payment (including total fee and benefit applied) -> either select a saved card, or enter new card details -> select Approve -> enter an email address if they would like the receipt emailed to themselves. 




  • review or enter the membership details and select continue again



  • review the details before making payment, including total fee and benefit applied. 
  • either select a saved card, or enter new card details
  • select Approve - the payment will either be accepted or declined. 



  • enter an email address if they would like the receipt emailed to themselves




Step 8: In SimpleClinic, on the invoice, the details will now show in the Payments section as below, showing the amount covered by private health (phi) and the gap amount paid by the patient. Please refresh the page if nothing shows after 1-2 minutes. 


Please note: Please allow for all settlements when reconciling at end of day, e.g. online payment merchants (Stripe or Square), EFTPOS, Tyro online claims etc. The following settlements will occur for Tyro online claims: 

  • Gap payments -> typically the next business day
  • Private health rebates (excluding HCF) -> typically the next business day
  • HCF health rebates -> typically one week later.