Clicking on Services from the main navigation bar will take you to the Services page.




Adding a New SERVICE

To add a new service, click the Add New button from the top right of the action bar.  This will open the Add New Service modal.



The following information is required when creating a new service.  ALL fields are required when create a new service, please ensure to add information to EACH section before saving:


  • Service Name -  This is what you would like to call the service in the diary creation.  It will also be displayed to the client when they are booking.
  • Category – The Service Category is used when determine which reminder or confirmation template to send to the client. If you are unsure of changing your categories, please contact support or review this article. 
  • User – This determines which practitioners Diary should be used when creating the event in the diary.  This is also used by the front end booking to determine which practitioners calendar to check for availability. There should be one service created for each practitioner that conducts the service.
  • Location - if you have multiple locations you need to select which location this service will be available at
  • Invoicing Details – You can update your pricing from the sell section. This defines which invoice item is used in creating the invoice. Please read more information about Invoicing Details below. 
  • Duration minutes – This is the duration in minutes that the services take.  This determines how long the diary will be blocked for when creating an event. We do not show the duration to client.
  • Online Booking – this will exclude a service from showing in the online booking menu.
  • Cancellation Notice - This will define the amount of hours require for cancelling an appointment. 
  • Cancellation Amount - This will define the fee incurred for cancelling an appointment. 
  • Short Description - You can include BRIEF details about your service. If you have further information on website about a consult, copy the url into the more information space.


Invoicing Details - Item Name

Important Notes for managing invoice items

  • an invoice item is mandatory, even if the sell price is $0, no invoice item means the service will not be available to book online. 
  • You can link 1 invoice item to multiple services. Choose this option when you have multiple services that you want to keep at the same price, e.g. in person or online versions of the same service or if you have multiple practitioners charging the same price for the same service. 
  • You will need to have different invoice items for Services that need different prices, e.g. your initial and follow up services or if you have practitioners that charge a different price for the same service.
  • See the screenshots below showing how to search for an existing invoice item and link it, how to add a new invoice item and how to unlink an invoice item.


Search for an existing invoice item:


Add a new invoice item - select Add New Invoice


Add a new invoice item - enter details: 


Unlinking an Invoice Item: 




Adding Service Options


From the Service Listing you can add Service Options by clicking into a service you would like to edit and select the Add Service Option button. 


This will display a modal to add or delete options for each service.  Options are linked with specific services, once the options are defined they will display when creating a new event.


Each option is defined with an option name and how many minutes to add to the duration.  If the option makes no difference to the duration just enter 0.


More information on addition service options can be found here: Adding Service Options to services